documento electrónico

Inglés

CIAT Technical Conference

CIAT

2001

ISBN 9962-8840-9-8

354 p

This book describes a new century, the tax administrations must face new challenges such as globalization and technological advances that call for developing new management models aimed at the customer, in terms of assistance, education, simplification, efficiency, equal and fair treatment. ---- The technical papers deal with three subtopics: "Normative measures to favor voluntary compliance", "The use of new technologies to facilitate tax compliance" and "Quality Programs in the Tax Administration".